Laura Pfannemüller

At eye level with new digital competitors

Modern bank customers are spoiled, but not by their banks. Because most banks cannot provide what customers have come to expect in the “digital industries”: access to the service portfolio over “their” mobile devices, real time settlement of transactions as well as comprehensive order transparency at extremely fast reaction speeds upon requests or complaints.

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European Banking Study 2013/2014 by zeb

Two substantial crises in the last six years have left the European banking industry in a difficult situation. And even with a view to the future, a fundamental recovery is not foreseeable. On the contrary, two major challenges will strongly affect the banking sector and banks business models in the upcoming years: the continuously low interest rates and the new regulatory requirements.

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