Mergers are more likely to fail because of people than numbers – how to turn communication into a success factor
Read on to find out why communication represents the greatest opportunity in a merger process and how banks can avoid the typical real-life pitfalls through clarity, stringency and dialog as well as target group-specific approaches.
How do small cooperative banks become stronger together through mergers?
Large and small cooperative banks alike are under considerable pressure to change. Mergers are often seen as a strategic response to these challenges, also in the segment of banks with total assets of less than EUR 1 billion.
Why is proprietary real estate business facing growing regulatory scrutiny?
Regulatory realignment: how is BTO 3 changing banks’ proprietary real estate business? How can regulatory resilience provide a competitive advantage?
Pay Transparency Directive: from an equality issue to a management and P&L risk
This article outlines the risks arising from the new legal framework – and the steps institutions must now take to align transparency requirements, profitability and regulatory expectations.
How can banks offer excellent customer service and advice?
Why do customers think in experiences, not channels? How should advisory services be delivered: personalized, proactive, data-driven?
How can the branch be protected as a unique selling point of regional banks?
Regional banks with about 13,000 branches remain the last anchor for customers to experience banking locally. They should therefore start to view their branch network not as a burden, but as an opportunity to stand out against their competitors in the long term. Personal contact and individual advice at branches will remain central to serving bank customers for at least another 20 years.
