Laura Pfannemüller

Advising customers personally and securely on the web — co-browsing forges ahead

The latest technological trends are considerably changing the usage behavior of bank customers. At heart, the issue is how banks and insurance companies should focus their advisory and sales services in future. The study Die Bank der Zukunft aus der Sicht der Digital Natives (The bank of tomorrow from the perspective of digital natives) prepared by the University of Hohenheim gives a surprising answer to the much discussed question of how banks should position themselves with regard to customer contacts and advisory service

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Killing banks softly – Deflation is coming!

One of my favorite charts is showing the decoupling of the long-term risk-free interest rate in the U.S. versus the one in Europe (Graph 1). Until about half a year ago, rates moved in lockstep – then suddenly, U.S. rates pushed higher, while German Bond yields remained low. What happened was that the US dodged the bullet of deflation after the Fed’s massive quantitative easing program finally having gained traction. U.S. employment is picking up again and economic growth is moving higher. However, Europe, for the better part, remains plagued by mass-unemployment and low growth, with the economy on the brink of deflation.

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