How to future-proof client care and sales in private banking
How can private banking providers learn from developments in retail banking and how can they translate these insights into successful sales strategies for their own clientele?
Construction financing: the path to success
In an interview with Marina Fleischhauer, head of the ecosystems department, and Daniel Werther, head of sales for construction financing at Volksbank Mittelhessen, we talked about opportunities for change, the transformation process “from construction financing specialist to home construction and improvement advisor”, and experiences gained to date.
Design in banking – just an expensive accessory or a key to success?
FinTechs & challenger banks rely on design in banking in their strategic positioning. Does this success factor also apply for traditional players?
Chatbot Clara Wäller at Westerwald Bank – a success story
How can processes in the customer service center be automated and accelerated using chatbots? Insights into the potential of chatbots in the banking sector.
Omnichannel banking and its implications for bank management
Why omnichannel management is of paramount importance in a world of digitalization and customer centricity
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