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customer interaction

Customer interaction via chatbots

Business process automation via chatbots

Interview with Ulf Loetschert of LoyJoy about the opportunities presented by chatbots, from lead generation to the future potential in the coming years.
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Digital customer interaction: Digital Assistants (chatbots and voicebots) as a strategic asset

Digital customer interaction as a strategic asset

Benefits of modern customer interaction for banks’ business model.
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Person using mobile banking as a metaphor for the article "Mobile Banking in Luxemburg"

Mobile banking in Luxembourg

Room for significant improvement!
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Which banking topics are important for financial institutions?

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